In this page you can pay for any extra shipping costs to ensure prompt delivery of your order. Read all the information and proceed by selecting the amount shared with you.
SHIPPING INFORMATION
The below information applies to standard operating times. If any issues or delays, contact us at info@thelibraryproject.ie so we can help resolve them in a timely manner.
- The checkout has two postage options: Standard and Registered. Standard post is not tracked nor requires a signature. If you choose to go ahead with standard post, The Library Project will not be held responsible for any undelivered and missing post.
- For collectable publications, we strongly advise to avail of a trackable registered post. If you choose to go ahead with standard post, The Library Project will not be held responsible for any undelivered and missing post.
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The delivery of framed prints is by a courier and cost of delivery is calculated on an individual basis, due to the nuance of each print. If you wish to avail of or estimate a cost of delivery for a framed print, please contact us at info@thelibraryproject.ie In some cases, we will advise that we replace glass with acrylic for purposes of shipping framed works. This will incur an extra cost and you will be provided with a quote in advance.
- The delivery times below are according to standard post provided by An Post. We post items the next working day after a purchase. If, for some reason, there is a delay, we will contact you immediately by email to see if you wish to continue with the order under the amended conditions, or prefer to cancel the order.
Deliveries within Ireland: 2-4 working days
Deliveries within the EU: 4-5 working days
Deliveries outside the EU: 7-10 working days
- We close the physical store every September and January, while we continue to post during this time, there may be delays. This information will be communicated to the customer if an online purchase is made. The customer will have to agree to the delayed delivery or a request a full cancellation and refund, which will be processed immediately.
MISSING POSTAGE
In the case your package has not been delivered following the above timelines and you believe to be missing, its is your responsibility to notify us as soon as possible, so we can initiate an investigation.
- If your item is missing and you chose Standard Post upon checkout: We will contact the postal service immediately and provide them with all the details of the missing package. The Library Project cannot be held responsible for undelivered post sent by Standard Post as it is an untracked service. Refunds and replacements will not be made, but we will assist as much as possible in the investigation with postal services of the missing items.
- If your item is missing and you chose Registered Post upon checkout: This is tracked post and we will immediately investigate the status of the package with the postal service.
